The airport's your new office
Ground Operations
Your opportunity to takeoff
Our Ground Operations Team are the heartbeat of our airline – committed to the safe and efficient operation of all airports within the Jetstar network, ensuring compliance with various policies and procedures including our customer service standards, passenger check-in, ramp operations and customs, immigration and quarantine requirements.
Based at Narita and Kansai domestic and international airports, our Ground Operations Team include our Customer Service Officers - friendly faces who greet passengers on the ground, and love creating memorable airport experiences. The team also includes our Ramp Agents who are committed to safety and making sure things run smoothly and on time.
Customer Service Officers
Our Customer Service Officers are often our passengers first point of contact at the airport. You’ll love helping our passengers as much as you love working with your team. You’ll be making sure everyone is checked in and boarded and that any curly questions or wellbeing needs are addressed quickly.
Sound like the right job for you? You don’t need any aviation experience to apply - we welcome anyone that loves travel, meeting new people and deliver great customer service. Do you speak English or Chinese? Let us know, as this will give you a huge advantage in your application.
Ramp Agent
Our Ramp Agents love to work as part of a team on the ground to ensure the smooth and timely turnaround of our aircraft. You’ll guide aircraft to and from there designated gates, operate equipment like tugs and load and unload baggage and cargo. You’ll conduct safety checks and ensure that the aircraft is ready for takeoff.
As the protectors of our on-time performance, you’ll be organised, a great communicator and love to work as team. You’ll also be happy to work on a shift work roster.
Management & Support
At Jetstar, we love to see our teammates grow and develop and in their careers. Everyday is a new adventure and opportunity to try something new, learn a new skill. Within our Ground Operations Team, you may advance to roles such as Regional Airport Manager, Customer Duty Manager, Training Manager, or even transition to a corporate and support role or a different operations role – it's your adventure.
Your Recruitment Journey
Here’s what you can expect from your Ground Operations Recruitment Process
Submit your Application
Be sure to submit a current resume and tell us why you would love to work for Jetstar
First Interview
If you progress, you’ll be invited to meet us for an individual interview, conducted online via Microsoft Teams.
Second Interview
If all goes well, we’ll invite you to the Airport for a second interview so we keen learn more about each other. You’ll also complete a written assessment.
Reference Check
We’ll ask you to provide the contact details for two references such that we can give them a quick call.
Medical
Next up, we’ll get you to complete a security clearance and medical examination
Offer Incoming
Congratulations and welcome to Jetstar! We’ll call you with the great news and share all the offer details.
‘In our new uniform range, our iconic star has been incorporated into the pattern on the shirts and dresses and cross over each other, representing the teamwork that goes into delivering our flight schedule every day of the year.’
Steph Tully, Chief Executive Officer – Jetstar Group
"Whenever I see the smile of the passengers, I feel happy to be a part of Jetstar. One Team."
Yuko, Customer Service Manager, Jetstar Japan
"I was dreaming to become an Engineer. Now i'm happy to be working at Jetstar."
Yuna, Engineering & Maintenance Team
"There is something special about the people at Jetstar Japan. They are a deeply committed team who take care in their work and are focused on a clear purpose – to continually innovate and improve to make sure we can continue to offer low fares and great service to our customers".
Daniel Banens, Executive Director, Jetstar Japan
