We takeoff together
Our Culture
Our Jetstar Story
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific.
The Jetstar Group includes Jetstar Australia and New Zealand, Jetstar Asia and Jetstar Japan. We're one of the largest low-cost airline groups in Asia Pacific. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
We're Jetstar. Let's takeoff together.
We listen to your feedback
At Jetstar, our culture is everything. It's the flying force behind everything we do. The secret to Jetstar's success over the last 20 years. That’s why we give you the opportunity to provide your feedback via our regular Engagement Survey. We take onboard this feedback to continuously improve life at Jetstar and ensure that we are creating an environment where you can be your best.
Our people are the real Jet-Stars.
Living Orange Culture Program
We’ve launched Living Orange - a one-day workshop that brings together a cross section of our people to spend the day bringing our values to life through connecting team members, sharing stories, empowering choice and establishing clarity around the link between values and our productivity as a team.
It’s designed to celebrate Jetstar's culture, bring together different teams and share our experiences with achieve other.
Values & Behaviours we fly by
Our values are the flying force behind everything we do. They're the secret to our success and something we live by daily. Being 'passionately orange' is something you’ll hear us talk about a lot!
Safe & Responsible
Safety is the first and most important thing we think about. We do what's right.
One Team
We are a great airline when we trust one another, and work together to achieve.
Energetically Efficient
We're low cost focused with a drive for quality. We constantly challenge to improve and innovate.
Consistently Can-do
We seize opportunities and find a way, taking action, solving problems and delivering great travel experiences.
Passionately Orange
We enjoy what we do, celebrate our success and are confidently ourselves
Genuinely Caring
We prioritise taking care of ourselves, our colleagues and our customers.
Our new uniform
We've launched a fresh new uniform for our frontline crew. Not only does the uniform look great, showcasing our icon star, but the feedback from our crew is one of appreciation for the style, comfort and sense of pride that they feel when they put the uniform on. Whether your in Japan, Singapore, Australia or New Zealand - where one team, in the same uniform.
‘In our new uniform range, our iconic star has been incorporated into the pattern on the shirts and dresses and cross over each other, representing the teamwork that goes into delivering our flight schedule every day of the year.’
Steph Tully, Chief Executive Officer – Jetstar Group
"There is something special about the people at Jetstar Japan. They are a deeply committed team who take care in their work and are focused on a clear purpose – to continually innovate and improve to make sure we can continue to offer low fares and great service to our customers".
Daniel Banens, Executive Director, Jetstar Japan
"Our vision is to make your world more accessible, so that we can continue to make wishes come true for as many of customers as possible. We hope that through living the Jetstar values and working as a team, we will make the wishes of many people come true"
Fumihiko Sano, Manager, HR Development
"The company, which has been in existence for over 10 years and is still relatively new, is full of a spirit of challenge to further develop LCC in Japan as a team. The organization is flat and open, and everyone, including me, calls each other by their first names. Additionally, as passionate, and positive as the brand color orange."
Masakazu Tanaka, CEO & Representative Director, Jetstar Japan
Our Network
24
Routes
We operate 19 domestic routes and 5 international routes.
178
Flights per day
In last month, Jetstar Japan has operated an average of 5,344 flights.
25
Aircraft
Our fleet has grown too 22 aircraft, including 19 A320-200s and three A321LRs.
50M
Passengers flown
Our team have served more than 50 million customers since our launch in 2012.